Dispatch Days & Times
- Orders are dispatched on: Mondays and/or Tuesdays only.
- Ordering Cut-off Time is: Midnight Saturday night in order to receive it within the following week (usually the Tues, Wed or Thurs). All orders placed after this time will be shipped the following Monday or Tuesday.
- You will receive a confirmation email from us, which will include Tracking info.
- If you would like to place an order and delay the shipment date of your package, please make a note of it when placing your order, and we will ship it as per your request.
- Express Post guarantee currently suspended; Express Post remains our fastest postal delivery option, however please note that some orders are taking 2 days rather than one. This can vary depending upon your postcode.
Orders Containing Live Minibeasts
- All orders containing live minibeasts are sent via Express Post.
- We are currently only shipping live invertebrates to NSW, ACT, QLD, Vic, and SA within Australia. (Tasmania: Some species from the unrestricted list may be added for shipment soon).
- Some species are only seasonally or occasionally available. We apologise for not having the species you want, in stock.
- Our stock levels can change rapidly and unexpectedly, especially our live invertebrates. Some orders may need be delayed for a week or two, so we can replenish stocks for shipment. Your patience is appreciated.
- We will not photograph individual animals so that you can choose a specimen.
- Please do not ask for freebies or donations, although sometimes we may throw something in!
- We do not export overseas (out of Australia) under any circumstances.
Receiving Your Delivery:
- Please ensure there is a safe place for the courier or delivery driver to leave your precious parcel. Live invertebrates should be kept out of direct sunlight and rain, and away from animals that may damage the parcel such as cats, dogs or ravens!
- If you would like to request that your parcel be left somewhere in particular, please let us know or make a note when placing your order, and we’ll add it to the shipping label. (examples: “Please leave near front door”, or “Watch out for the dog!)
- Please open your parcel immediately upon receipt and check the health of your animal or other items.
Other Product Orders
- Orders that do not contain live animals are sent via Express Post, Regular Parcel Post or Courier.
- We ship our kits and other products anywhere within Australia.
- Larger and more fragile items such as the Reptile One Mini-T Cube tanks/kits are sent via courier.
Returns
- There are no returns or exchanges on live minibeasts. Please make your selection carefully.
- Deceased or Unwell Minibeasts: If you receive an animal and it is dead upon arrival or appears to be sick or dying, please take photos and video and email them to us immediately or within 12 hours of receiving the delivery. You must demonstrate that the animal is indeed dead or doing poorly for a replacement or refund.
- Other Broken/damaged items: If your items arrive damaged or broken, please take photos and submit to us via email within 12 hours of receiving the parcel to receive a refund or replacement.
Trading With Us
- We currently do not offer Wholesale on any of our livestock.
- Australian Trader Offers Welcome: If you would like to offer us something to trade with, please do so. We reserve the right to refuse any trade offer, however.
- Australian breeders and hobbyists are welcome to contact us regarding wholesale of their own stock. We reserve the right to decline such livestock deals however.
- Please do not ask for freebies or donations, (although sometimes we may throw something in!)
- We do not export overseas (out of Australia) under any circumstances.
Complaints and Feedback
We value your feedback, whether it be negative or positive, and will not shy away from improving things wherever possible. Whatever the problem is, we are here to help work it out! Just drop us an email anytime!
Contacting Us
Please note, that we are not always in the office! We are often travelling and conducting incursions, workshops and exhibitions around NSW, and tending to our live invertebrate collection much of the time. We will get back to you as soon as we can. We thank you for your patience. If you need help with a minibeast you have purchased, the best contact option is email.
Your Personal Data
We do not save or share your personal details or other information for any purpose.
We only use your personal information to process your orders. We can absolutely ensure your security when using our site and services.